Ville: Chicago
Etat / Province: IL
Pays: United States
Division: Services organisationnels
Job ID: 13734
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We’re looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products’ sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
Responsibilities:
- Responds to a minimum of 40 calls per day in an inbound call center.
- Maintain a strong performance against established key performance indicators.
- Input and modify customer orders in SAP system.
- Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
- Track order shipments and provide proof of delivery upon request.
- Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
- Process document requests.
- Process credit and debit memo requests that fall within department policy.
- Answer common product questions as first line of response.
- Resolve transactional discrepancies and customer complaints.
- Other duties as assigned.
Qualifications & Requirements:
- High School Diploma or GED.
- Minimum 1 year experience in an inbound call center, preferred.
- Effective verbal and written communication skills.
- Basic computer skills and the ability to navigate company internal and external websites.
- Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
- Basic maintenance, repair and operational (MRO) product knowledge is preferred.
- SAP experience, a plus.
- Possesses entry-level problem solving kills.
- Previous manufacturing/distribution and sales experience a plus.
- Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $20.29-$23.87.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.