Ville: Chicago
Etat / Province: IL
Pays: United States
Division: Services organisationnels
Job ID: 14061
Summary
Provides Lawson Employees software and hardware support via deskside visits, telephone, email and chat. Serves as an escalation path for issues reported to the Lawson IT Help Desk.
Responsible for personal computer receiving, configuration and deployment.
Essential Duties and Responsibilities
- Assist sales representatives and internal users with questions, problems and training related to supported software or hardware used to conduct their business. Issues and received via phone or email
- Images, configures and deploys desktop and laptops personal computers
- Assists with cubicle / office moves as needed
Qualifications: Pursuing industry certifications and / or prior IT support experience a plus. Self-motivated, excellent verbal and written communication skills. Outstanding listener with the ability to gather information and document end user issues to determine the best course of action towards resolution.
Education and Experience:
Pursuing an undergraduate degree in computer science or technical engineering.
Other Skills and Abilities: Basic PC knowledge, Windows 10/11 Operating Systems and Microsoft Office 365.
Physical Demands: Ability to lift up to 50 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The hourly rate for this role is $19.50.
Lawson Products and Kent Automotive are equal opportunity employers and welcome applicants from all backgrounds.